Revisions Policy
We are committed to delivering high-quality videography and photography services. Since our work involves custom editing and media production, we do not offer refunds. Instead, we provide a comprehensive revisions policy to ensure client satisfaction.
Requesting Revisions
• Once an edit is completed, clients have 60 days to request revisions.
• Revision requests must be submitted through our Revisions Link, which will be emailed upon request.
• Clients can leave comments directly on the video—no Vimeo account is required, and the link is not password protected.
Revisions Timeline & Archiving
• If a client does not request revisions within 90 days, the media is moved off our editing server and removed from our editing queue for archiving or media purge preparation.
• If revisions are requested after 90 days, the project will be treated as a new edit, requiring additional fees.
• If we still have the media, allow at least 3 weeks to retrieve, relocate, and relink files before revisions can begin.
Important Notice
The 3-week period mentioned above is NOT an ETA for final delivery—this time is solely for locating, restoring, and relinking the project files. Once this step is completed, we will provide an updated timeline for revisions and final delivery.
By using our services, you agree to this Revisions Policy in place of a refund policy. If you have any questions, please contact us at studio@cinematicvideographers.com